Your Consent

By accessing or using our website/app or by registering for any of our courses, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or share your information.

What Information Do We Collect?

We collect the following types of information depending on how you interact with us:

A. Personal Information

• Full name
• Date of birth
• Gender
• Email ID
• Phone number
• Address (permanent and current)
• Parent/guardian details (if applicable)

B. Sensitive Personal Information

• Bank account or UPI details (only if required for payments or refunds)
• Aadhaar, PAN, or other identity documents (for KYC or verification)
• Educational documents and certificates
• Health-related details (only if relevant for specific programs)

C. Technical and Usage Information

• IP address
• Device type, OS, browser
• App or website usage data
• Location data (with your permission)
• Cookies and similar technologies

How Do We Collect Your Information?

We may collect information:

• Directly from you: when you register, fill forms, make payments, contact support, or submit documents.
• Automatically: when you browse our website or use the app.
• From third parties: such as payment gateways, marketing partners, or educational loan providers (with your consent).

How Do We Use Your Information?

We use your information for the following purposes:

• To register you for our courses and manage your student account
• To verify your identity and academic documents
• To process payments and refunds
• To provide study materials, exam results, and support
• To send important updates, reminders, and notifications
• To improve our website, app, and services
• To personalize your learning experience
• To comply with legal or regulatory requirements
• For marketing and promotional purposes (with your permission)

Sharing of Information

We may share your data with:

• Service providers: For hosting, payment processing, customer support, and communication.
• Affiliates and partners: For course delivery, internships, placements, or educational loans.
• Government or law enforcement: If required by law or court order.
• Marketing platforms: To show relevant ads or messages (with your consent).
• Others: In case of merger, acquisition, or restructuring of the institute.

We do not sell your personal information.

Data Security

We take appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. These include:

• Secure cloud servers
• SSL encryption
• Access control and authentication
• Regular security reviews

However, please note that no system is 100% secure, and we encourage you to keep your login details safe.

Data Retention

We retain your information as long as necessary to provide our services and as required by law. If you wish to delete your data, you can email us, and we will process your request, subject to legal requirements.

Cookies and Tracking

We use cookies and similar tools to:

• Understand how you use our website/app
• Improve user experience
• Show relevant ads or suggestions

You can manage cookie preferences from your browser settings.

Your Rights

You have the right to:

• Access or correct your data
• Withdraw your consent
• Opt-out of marketing messages
• Request deletion of your information

To exercise these rights, email us at: info@vikalpinstitute.org

Children’s Privacy

Our services are intended for individuals aged 18 years or older. If you are under 18, please use our services only with parental/guardian consent.

Third-Party Links

Our app or website may link to third-party services. We are not responsible for how those websites collect or use your information. Please read their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to check this page regularly. Continued use of our services means you accept the revised policy.

Contact Us / Grievance Officer

If you have any questions, complaints, or requests regarding this policy or your data, please contact:

Grievance Officer: XXXXXXXXX
Email: XXXXXXXXXX
Designation: Manager – Legal & Compliance

Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes will be settled in accordance with Indian law, through arbitration held in Faridabad, in English, as per the Arbitration and Conciliation Act, 1996.